FAQ

Please find the answers to commonly asked questions below.

How long is the process to receive my order?

Prescription orders take anywhere from 10-12 business days after order is processed.

What is your return policy?

We offer a 15 day free restyle or exchange policy.

My glasses arrived damaged?

We are sorry to hear about this but iSight270 takes pride on perfection.
We will pick up the damaged frame (for customers within delivery range) or send it back in, and we will replace your damaged frames.

How do I measure my PD (Pupillary Distance)?

Your eye doctor will usually measure your PD during an eye exam ask for it to be included on your prescription. 5 ways to do it yourself at home.This measurement is used to determine where you look through the lens of your glasses and should be as accurate as possible. The average adult’s PD is between 54-74 mm; kids’ are between 43-58 mm. Here are the 5 steps:

  • 1) Stand 8 in. away from a mirror.

  • 2) Hold a ruler against your brow.

  • 3) Close your right eye then align the ruler’s 0 mm with the center of your left pupil.

  • 4) Look straight then close your left eye and open your right eye.

  • 5) The mm line that lines up to the center of your right pupil is your PD

What lens materials do we use?

Polycarbonate – Most light weight and impact resistant lens (Included)

Hi-Index 1.67 – 20% thinner lenses than polycarbonate and made for stronger prescriptions (Adds additional charge)

Hi-Index 1.74 – 10% thinner lenses than Hi-Index 1.67. This is the thinnest lens possible for stronger prescriptions (Adds additional charge)

Which lens treatments do we offer?

Transitions Gen 8 – Fully clear lenses indoor and once exposed to UV lighting, transitions to UV protected sunglasses (Adds additional charge)

Polarized – 100% UV protected , glare reducing sun lenses (Adds additional charge)

Anti-Reflective Treatment – Anti-glare, easy vision treatment for any lens (Included)

Scratch Resistant Treatment – This treatment guards lenses from gaining incidental/accidental scratches (Included)

What if need measurements?

Not an issue, one of our opticians come and take your measurements onsite, then in a short period of time, you will be with your fashionable while affordable prescription glasses in no time (For customers within delivery range)

Can I use my own frames?

Yes (Customers with in range) we will come pick up you’re eye wear have the updated lens made then return your eye wear to you and re adjust them at no additional cost.

My glasses are not working?

Does something feel off with your glasses, or are you just not seeing your best? No problem one of our opticians will reach out to perform a troubleshoot to pin point the issue, and get your glasses corrected at no additional cost.

Do you do adjustments?

Yes we do. When placing an order with customers within our delivery range, we will provide free adjustments during the final fitting of the glasses. Customers outside of the delivery range can stop at any optical shop for adjustments.

Do you offer all types of lens brand?

iSight270 offers all types of lens options. If your looking for certain type of lens or brand please let one of our opticians know, that way we can meet your needs.

Do you offer warranty?

We do offer a one year lens warranty for 8$ will get a free no question asked one time replacement lens (with the same prescription), 50% off any time after for one year. Replacement frames will be available for half of retail price.

Do I need a prescription to place an order?

Yes. However, if you do not currently have one, you can still make an order.
Just make sure you leave us the name of your doctors office or eye clinic, one of our team members will reach out to them on your behalf and get your updated prescription. This is a law, and a requirement by all optical shops.

Do you take my insurance?

Unfortunately we do not accept vision insurance at this time. Customers can contact there insurance provider to ask about submitting there claim for reimbursement.

What do I get with my order?

Eyeglasses bought with frame and lenses will also receive one of our premium eyeglass case.

Still have a question?

Please contact us for more information.

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